Configuration Items are arranged in superclasses and subclasses, they include all necessary attributes and are linked through various relation typologies. They can be held either in English or in Italian language. The standard services are then solved by one or more work orders , which can be configured and differentiated according to the kind of service. Among several available mechanisms we mention e-mail notifications , SLA control, Knowledge Base use, attachment upload, priority calculation, management of reply e-mails, start of secondary flows. The requests for non-standard services cause Change Management processes. 
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The helpdesk takes charge of them and may require the approval by a supervisor. Each request is approved by the Change Manager and then solved by specialists with one or more analysisimplementation and test activities, cmdubild out and described through work orders. Users send requests through the self-service portal.
Hardware requirements server-class computer 4-core and of recent generation or equal virtual infrastructure 10 GB of RAM 16 GB for application with full functionalities eg.
READY2USE | Home
This service can be supplied remotely by purchasing Pay-Per-Use packges or on-site on client premises. Connectors for discovery of personnel, physical servers and virtual servers. The dependences among services, and between services and configuration items, allow you to analyse the effects if any fault occurs.
The maintenance service The maintenance service allows you to benefit from the open source software advantages, having available at the same time a professional assistance with granted SLA. Among several cmdbuld mechanisms we mention e-mail notificationsSLA control, Knowledge Base use, attachment upload, priority calculation, management of reply e-mails, start of secondary flows.
It manages cmdbiuld requests for materials and order issues, the CI delivery and acceptance, the CI assignment and loan to users, the CI transfer among users or seats or warehouses, the CI disposal and scrapping.
The Request Fulfillment workflow manages the requests forwarded by those users who require standard services from the Cataloguenon-standard services, information. You can use the service in "cloud" mode.
The Change Management process. CMDBuild READY2USE is a CMDBuild configuration that can be immediately used within the production environment it comes from hundreds installations realized worldwide by Tecnoteca it follows the ITIL best practice it manages hardware and software configuration items, client and infrastructural ones, and both physical and virtual ones it cmdbujld services and dependences. DMS, map services, BIM services at least Vmwwre of disk space for each instance beyond additional space depending on the number of uploaded documents.
For example, the service cmdbui,d be used for:. The Problem Management gmware manages the resolution of problems deriving from recurrent Incident Managements. The maintenance service allows you to benefit from the open source software cmdbuid, having available at the same time a professional assistance with granted SLA. In order to overcome this issue the best thing would be — if possible — to activate automatic connectors that contact external systems to sync, find any misalignments between the data sources, notify operators such situations and update the approved changes.
Configuration Items are arranged in superclasses and subclasses, they include all necessary attributes and are linked through various relation typologies. The Incident Management Process. Supplier, Supplier's staff, Purchase order and Purchase order rows Services: Using the CMDBuild GUI Framework environment, it is possible to activate the Self-Service Portal in portals based on different technologies, developing specific authentication plugins, without constraints at server-side.
In particular the Self-Service Portal allows to:. Subscription features Provided with the Annual Subscription offered by Tecnoteca.
Advice and customization service This service can be supplied remotely by purchasing Pay-Per-Use packges or on-site vmwar client premises.
creation of CMDBuild VM (vmware based)
For example, the service can be used for: Through the Start-Up package a remote support will be supplied for deploying the software into production:. Further custom connectors can be implemented accordingly to specific customer's and project's needs.
For price and details please contact us. Each user accesses the Portal after local authentication or connected to the corporate Active Directory repository. The requests are sent by users through the self-service portal.
The custom page is a dashboard available for the Service Desk operators who work on the IT Processes. Pre-configured CMDBuild ready to be used within the production environment.
The standard services are then solved by one or more work orderswhich can be configured and differentiated according to the kind of service.
They can be held either in English or in Italian language. The cost is determined according to the vmwate of the instance and of the required SLA's.
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